Shipping and Returns

PACKING & SHIPPING

We offer $5 flat rate shipping for all orders in the US and FREE shipping for any order over $75!

In the event of a failed delivery, please understand that all it not lost, usually this only means there was not time to deliver your package. Virtually all failed deliveries are delivered. We will be happy to mail a new replacement immediately in the event of a package not delivered.

RETURN POLICY

If you’re not satisfied for any reason you are entitled to a full refund of the total purchase. We will send packaging with postage so you can return the cream free of charge.

To initiate a refund and/or return, please email using the following contact information: ona@onasnatural.com

REPLACEMENTS

You are entitled to free a replacement if you believe the product is defective in either formulation or packaging.

To initiate a replacement please contact me with the details via email: ona@onasnatural.com